FAQs

CODE / FAQs
What are you looking for?

We hope you find what you are looking for, but if not, feel free to contact us.

Can I open an Account (Credit) with CODE?

Unfortunately we do not offer Accounts or purchases on Credit at CODE.

How can I keep track of the status of my orders?

We will send you an email confirming that we have received your order and again when we dispatch your order. We will also forward an email to you the day we receive your order from us advising you of the tracking number as well as providing you with a direct link to their system to track your parcel. However, should you have any concerns whatsoever feel free to e mail us and we will follow up on your delivery.

How can I check what I have bought and paid for?

You can go to your Account page and you will be able to see your transaction history there.

What payment options do I have?

You can pay for your purchases either by Credit Card, Debit Card or EFT.

Do I receive a tax invoice when I receive my goods?

Yes you do, it will be in the box with your goods.

Do I receive a tax invoice when I receive my goods?

Yes you do, it will be in the box with your goods.

How long will it be before I actually receive the goods that I have purchased?

You will generally receive your purchase within 3 to 5 working days, however outlying areas and circumstances beyond our control can unfortunately cause delays.

How do I go about it if I would like to return something?

Should you be dissatisfied with your purchases for whatever reason whatsoever the goods can be returned to us so long as they are returned within 21 days of purchase. Please see our Shipping and Returns page for comprehensive details of our returns policy and how to return, exchange or request a refund for an item.

How do I update my personal details?

You simply go to your account on the website, amend the details that you wish to amend, and then save the amendments.

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