CODE | Frequently Asked Questions

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Where can I find a Code Store?

We have stores all around South Africa & we're continously adding more!
To find a CODE store nearest to you, visit our store locator
Not close to a store? no problem - we're online! & can deliver to you, anywhere in SA.

Can I return /exchange items that I bought?

Full Exchange or Refund within 30 days from date of purchase only if:
The items you purchased has the original price tags, and must not have been altered, worn or soiled or if there was a factory manufacturing fault.
Proof of purchase must be provided.
Without proof of purchase, you will only be allowed to exchange an item at system price.
No refunds/exchanges on underwear .

Where can I find updated products?

You can view our latest range on our website:
And find them at a CODE store near you.

Does Code have vouchers in-store?

We unfortunately do not have any vouchers/gift cards available as yet.

Does Code have career opportunities?

Yes we do!
YOU can become a CODE LEGEND by;

- Clicking on our store locator to see which stores are closest to you & droping off your CV in-store and introduce yourself to the store manager.
Or Apply online

Apply Here

What discounts do you offer?

We have 2 for deals on select products and we have seasonal sales - keep an eye out on our soical media pages for updates

Support contact details

If you are in need of support while browsing our website, shopping online or just have a general query feel free to contact us by.
- Leaving us a message on our contact us page
- Calling us on 0217533147

Can I lay-by at a CODE store

Yes, you can lay-by at any of our stores. 20% Deposit & 3 months to pay off.
We only offer lay-by's in-store

CODE A+ Account Card

You can purchase online & in-store with your A+ card (Ackermans, Refinery, Shoe City, Dunns, Tekkie Town & Pep).

We unfortunately do not have a CODE account card. You can however apply for an A+ card at your nearest Ackermans, Refinery, Shoe City, Dunns, Tekkie Town, Pep stores and use that card at CODE.

Getting an A+ Account Card

We unfortunately do not have a CODE account card. You can however apply for a card at your nearest Ackermans, Refinery, Shoe City, Dunns, Tekkie Town, Pep stores and use that card at CODE.

Can I shop online on CODE's website?

Yes, you can shop online by using this link

How do I shop online?

How long does it take to deliver my items I ordered online

Main Centres 3-5 days after the order has left the warehouse
Regional Areas 7-10 days after the order has left the warehouse
Excluding Weekends & Public Holidays.
* Delivery times might change during SALE and Black Friday periods.

How much does delivery cost

You get free delivery if your order value if over the threshold - check out our homepage to see what the threshold is.
R50 will be charged at checkout if the total value of your order is below that amount

How do I return an item I ordered online?

We hope you love every purchase you make at CODE.

However, if you ever need to return a product you can do so within 30 days of receipt either at your nearest CODE store or via our online portal.

Simply follow the process below if you'd like to return it via our online portal:

When processing an online return please ensure all products remain in their original condition and packaging.
Click Returns located at the footer of the website.
Enter the email address used to purchase the original order as well as the order number.
Please be sure to include the # symbol when entering your Order number.
Follow the on-screen prompts
A customer service agent will contact you to arrange pick up of the item

Please note that it may take up to 7 working days for a return to be processed once we have received your parcel.

For reasons of health and hygiene we cannot offer refunds jewellery, and underwear/Swimwear

Can I return my item at a store?

Yes you can! Please keep the tillslip and return it at your nearest store. You will be refunded via your A+ card if you paid with that card.

How do returns work in-stores?

We can refund you on your credit card or issue you a store voucher or cash.

We cannot refund you on a debit card .If you paid with your A+ card the amount will be credited back on the account card.

Do I have to create an online profile? what are the benefits if I do?

You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so.

Once you've created an account, shopping with us will be an easy process and you will benefit from:

Fast and easy checkout.
Storage of your various delivery addresses.
Tracking your order.
Looking at past orders.
Latest drops and promotions via our newsletter.

What if I forgot my password?

Don't worry... Simply follow the "Forgot your password?" link when trying to log in.

We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.

How do I stay up to date with deals & sale promotions?

Follow us on social media

Do you deliver outside of South Africa?

We can currently only accept orders that have a delivery address in South Africa.

What payment types do you take?

We currently accept all Credit & Debit cards via our payment provider Peach Payments.

You can pay online using your A+ Refinery, Dunns, Shoe City, Tekkie Town, Ackermans & PEP cards.

I've made a mistake with my order, can I change it?

Please contact our support team

Where do I enter my Promotion / Discount code?

if you have a discount code, you can use it before checking out.

How Secure is CODE's website?

We believe that online shopping should be as secure as shopping in a store.
Payments made via the website are encrypted, and are carried out by external and secure payment agencies Peach Payments.
We do not have access to any of your details relating to debit or credit cards or other banking information.
We respect your privacy and assure you that we only share your information if you have given us permission to do so.
We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy.
Please read the Policy and feel free to Contact us if you have questions.